POLICIES / REFUNDS
Refunds & delivery issues.
Digital files are delivered after payment confirmation. If you were charged but did not receive a working link, received the wrong release, or the file is corrupt, request help or a refund using the support contact listed in your Stripe payment receipt. Include your payment reference, not your card number.
We review requests individually, including mistaken or duplicate charges. Nothing in this policy limits rights that applicable law provides. A refund may revoke access to the purchased file.
Where the money goes
Approved refunds are returned through Stripe to the original payment method. Bank/card processing times vary; the funds do not necessarily appear immediately. Stripe processing fees may remain payable by the seller.
Last updated: October 19, 2026.